Items are checked and guaranteed to be authentic, brand new and without damages prior to shipping.
On hand items can be exchanged within 7 days of purchase and with same or higher value items. Please ensure product comes in original packaging on exchange. Clients to pay shipping fee for returns.

PRE-ORDER RETURN POLICY:

Due to items being ordered overseas, we DO NOT accept return/exchange for pre-ordered item(s) unless damaged on receipt. Please make sure sizes are appropriate on placing order(s).

FOR THE CUSTOMISED ITEMS:

• No exchange or refund available on any Custom Orders.
• Strictly no refunds issued once production has commenced on custom orders.

Customised items are non-returnable because they are tailored specifically to your specifications and cannot be resold. 

Returns Policy

Please email admin@gdjewels.com.au for your return authorisation for stock items and instructions for the items you wish to return. Returns must be made within 7 days of purchase and be in original condition.

Once returned, the item/s will be inspected by our team before a credit or refund is applied. You will be notified by email of the transaction.

If the items are found to be worn, scratched, altered or damaged no credit note or refund will be issued and the items will be returned to original delivery address.

If you have any queries please contact our customer service team on 0452 266 800 from Monday to Friday, 10.00am-5.30pm or email admin@gdjewels.com.au.